Estimated delivery time: 10-14 days from placing the order.

Unfortunately, we cannot guarantee delivery before Christmas of orders placed after 20th November 2019.

**Please note that express couriers will not deliver to PO Boxes so make sure you are providing a residential or non PO box address on checkout to ensure delivery.

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Birdtitude will replace any items damaged or poor-quality at no additional cost.  Birdtitude is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Birdtitude if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Sizing Issues

In the rare event that you are unhappy with the fit of your shoe, Birdtitude will process a free exchange.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. In order for a free exchange to be processed, please  provide the following information:

• reason the shoe didn’t fit (i.e. too small, too big, too narrow),
• the new size requested by the customer,
• customer name,
• order number.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Birdtitude.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

Free sizing exchange requests only apply sneakers, boots, and faux fur boots.  No other product in the Birdtitude catalog is eligible for a free size exchange.

Package Returned To Sender – Correct Address

If a package is returned to Birdtitude by the shipping courier, we will reship the package to you for free after an address verification is complet. If a package is returned to Birdtitude warehouse by the shipping courier for the second time, Birdtitude will reship the packag for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Birdtitude warehouse who received notification from Birdtitude or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.

Package Returned To Sender – Change Address

If a package is returned to the warehouse due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned due to wrong Address Information, Birdtitude will not be held liable and compensation will not be granted by any form. Please make sure you type in the right shipping address.

Lost Order – Wrong Address

Birdtitude will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Refund Term Limits

Refund and exchange claims will only be accepted within 45 days of order processing.