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Barbara Feldenstain
Barbara Feldenstain
Stars reviews Verified Purchase

At last a shop that really stands for something! Love the idea love the shirts and the boots. Recommended.

Dana Rimond
Dana Rimond
Stars reviews Verified Purchase

First of all I love the designs, they are great! Second, the buying experience was good and not too complicated and third, I got my beautiful shoes on time which is nice as well. Overull expirience - I'll be back for more!

Bob Tarte
Bob Tarte
Stars reviews Verified Purchase

Love the shop and love the idea of apparel inspired by birds. the shirt that i've got was in a very high quality.

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FAQs

Frequently Asked Questions

 

Who are we?

Birdtitude is a special bird fans online store. We offer apparel and Home décor products with awesome bird designs like you have never seen before! And all that is especially for people who are just crazy with birds as we are. We work with a network of top suppliers to print our unique designs per order and ship our products directly from the source to you. We are here to inspire people to appreciate birds and their beauty, and to motivate to take an action! Even the smallest action matters – with every purchase on our store, you make a 1$ donation to bird conservation organizations and projects.

 

ORDER QUESTIONS

I didn't receive any tracking number. What should I do?

Please note that it may take some time for the tracking number to show. If your tracking number does not show within 10 days, please contact us at support@birdtitude.com and indicate your order #. We will aspire to make you a happy customer!

The tracking information is sent to the email associated with your order. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you are receiving that email.

Can I cancel my order?

Most of our products are made per order. Orders that have not yet been processed are eligible for cancelation. Please contact us as soon as possible at support@birdtitude.com, indicate your order #, and we will gladly check the status of your order.

 

How do I report a problem with my order?

We are here to help! Please contact us at support@birdtitude.com, indicate your order #, and give us a chance to make you a happy customer.

 

What are your payment methods?

For increased purchasing security, we work with PayPall. You can use a Visa, MasterCard or American Express credit card to pay with PayPal. You can also use a debit card that displays the Visa or MasterCard logo.

 

I received a damaged/ flawed/ incorrect order. What should I do?

We stand behind everything we sell! Please send the following to support@birdtitude.com

  1. Order #
  2. Photo of the item

Please note that the reports must be made within 14 days after the product is received.

Claims deemed an error on our part will be covered at our expense

For missing or wrongly shipped items, please contact us at support@birdtitude.com and quote your order number and photo of the item. Our customer service is open from Monday to Friday, 9am to 5.30pm (US time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

 

I received my item(s) but it seems I ordered the wrong size. What should I do?

We do our best to give you the most accurate sizing using our Size Charts but no worries! If your shoes or boots don’t fit, we will do a one-time, Free Size Exchange (for one size difference).

Here's how you can avail of this one-time free size exchange:

Please send the following to support@birdtitude.com

  1. Order #
  2. Photo of the item you would like to exchange
  3. Size of the item you wish to have

 

I have placed a wrong shipping address. What should I do?

We will gladly amend the shipping address for you, if your order has not yet been shipped. Please contact us as soon as possible at support@birdtitude.com and indicate your order #.



SHIPPING QUESTIONS

The delivery time has passed, and I still didn't get my order

We are here to help! Please contact us at support@birdtitude.com, indicate your order #, and give us a chance to make you a happy customer.

 

Returns & Refunds

At Birdtitude, customer satisfaction is our key value. If you have any issue with your order, please give us a chance to make it right! Contact us at support@birdtitude.com within 14 days from receiving your order, or from the estimated delivery date, indicate your order #, and we will aspire to make you a happy customer. Any issue deemed to be due to an error on our part will be covered at our expense.

 

Which countries do you ship your products to?

We are currently shipping our products worldwide.

Will I receive an email confirmation once the order is placed?

An e-mail confirmation will be sent to you once an order has been completed by successfully checking out. If, for some reason, you do not see an e-mail confirmation, please check your spam folder and re-confirm if you entered the correct e-mail address. If you still can't find your email then please send an email to support@Birdtitude.com

How can I track my order?

Your tracking number is sent from the couriers automatic system within 48 hours of the date you make your order. If you do not received your tracking number within 7 days, kindly contact our customer care support at support@Birdtitude.com

All normal shipping can be tracked at USPS website ( US Orders) and Canada Post ( Canada Orders)

For international orders, you can tracked at www.17track.net

Items that are shipped express can be tracked on DHL or FedEx website.

 

How secure is my personal information?

 

At Birdtitude we respect the privacy of our online visitors and recognize the importance of protecting your personal information.

We use industry best practices to ensure your information is protected. When you use your credit card, the information is encrypted using secure socket layer technology (SSL). Your credit card information is only used to complete your requested transaction, after that it is deleted by the system.

 

How long will it take to ship my order?

At Birtitude, our goal is to offer you the best shipping options, no matter where you live. We deliver worldwide, and so the shipping times are subject to differ as follows:

United Stated: 7-15 business days

Canada: 8-19 days business days

International: 10-27 business days

All shipping time listed in this page are given as an estimation and subject to.  

In some instances, customs may cause an additional delay in delivery. 

Please take note that,  Birdtitude is NOT responsible for any applicable customs fees, import fees, taxes and other charges. The customer is responsible for the charge even, if the shipment is refused upon delivery.

 

I only received a part of my order?

Different items can come from different warehouses and in separate packages, so you might receive more than one package if you ordered several items. Please verify your email as we provide different shipping confirmation for items leaving separately.

 

My tracking says it was DELIVERED but I did not receive it?

 

We understand how important your order is! We provide our customers with the option to track their package via the shipping confirmation e-mail. 

If the tracking information states that your items have been delivered but you have not received it, kindly ask your local post office first and your immediate neighbor in case the package was received by mistake or on your behalf. 

The package may also have been left with property managers or an apartment office.

If you are still unable to locate your package, please contact the shipping carrier to discuss the issue, if they can't track your package, please contact us to have the issue resolved for you.

 

Will you be adding more products?

 

Yes! Stay tuned as we add more unique products to our store!